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Customer Service Executive - Leading Tech Company

Job Title: Customer Service Executive - Leading Tech Company
Contract Type: Permanent
Location: South West London
Industry:
Salary: £18,000 - £23,000
Start Date: ASAP
REF: Customer Service Executive - Leading Tech Company
Contact Name: Sean Smith
Contact Email: sean@crowleycox.co.uk
Job Published: 6 days ago

Job Description

 

It’s not really as job, more like having a great time with amazing teammates in a relaxed office providing excellent customer service and administration support to exclusive customers. We provide technology solution to our customers the world over in a dynamic, vibrant and inclusive environment. We provide amazing training, career development and the opportunity to move into different departments.

Communication

  • Monitor and organise the service inbox, reacting to client
  • Taking ownership of service tickets raised,
  • Ensure clients receive a clear summary of work carried out
  • Scheduling Engineering Resource
  • Allocate jobs to our engineers
  • Schedule preventive maintenance visits with clients in line with contractual due dates
  • Ensure engineers complete job reports

Administration

  • React swiftly to aftercare dashboard and alerts from monitored on-site equipment, assigning to the correct engineering resource to rectify the issue, updating the client if required
  • Management of out of hours rota, ensuring we have engineering cover 24/7
  • Work with Aftercare Services Manager to analyse financial, ticket and utilisation statistics from monthly reports with a focus on exceptions that require a review
  • Prepare invoices for chargeable visits and equipment.
  • Manage faulty equipment process including any manufacturer warranty

Finance / Quality

  • Completes financial review for all aftercare jobs at the end of the period for cost management; all invoices should be accounted for in advance of this

Key skills

  • A proven track record of excelling in a customer service environment
  • Able to understand client requirements
  • Even temperament to be able to manage demanding clients and tight deadlines.
  • Team player who enjoys working with clients and the different teams within.
  • Is able to work on multiple tasks at once
  • Is able to prioritise commitments in the best interests of the company and its clients.
  • Detail-oriented to ensure reports and statistics are thorough and accurate.
  • Interest in technology is a bonus

Salary £18,000 and £23,000

Please send your CV through to sean@crowleycox.co.uk or give me a call on 020 8246 4877.