It’s not really as job, more like having a great time with amazing teammates in a relaxed office providing excellent customer service and administration support to exclusive customers. We provide technology solution to our customers the world over in a dynamic, vibrant and inclusive environment. We provide amazing training, career development and the opportunity to move into different departments.

Communication

• Monitor and organise the service inbox, reacting to client
• Taking ownership of service tickets raised,
• Ensure clients receive a clear summary of work carried out
• Scheduling Engineering Resource
• Allocate jobs to our engineers
• Schedule preventive maintenance visits with clients in line with contractual due dates
• Ensure engineers complete job reports

Administration

• React swiftly to aftercare dashboard and alerts from monitored on-site equipment, assigning to the correct engineering resource to rectify the issue, updating the client if required
• Management of out of hours rota, ensuring we have engineering cover 24/7
• Work with Aftercare Services Manager to analyse financial, ticket and utilisation statistics from monthly reports with a focus on exceptions that require a review
• Prepare invoices for chargeable visits and equipment.
• Manage faulty equipment process including any manufacturer warranty

Finance / Quality

• Completes financial review for all aftercare jobs at the end of the period for cost management; all invoices should be accounted for in advance of this

Key skills

• A proven track record of excelling in a customer service environment
• Able to understand client requirements
• Even temperament to be able to manage demanding clients and tight deadlines.
• Team player who enjoys working with clients and the different teams within.
• Is able to work on multiple tasks at once
• Is able to prioritise commitments in the best interests of the company and its clients.
• Detail-oriented to ensure reports and statistics are thorough and accurate.
• Interest in technology is a bonus

Salary £18,000 and £23,000

Please send your CV through to sean@crowleycox.co.uk or give me a call on 020 8246 4877.